Returns & Refunds

Returns, Refunds and Exchanges

We hope you love your KAMEERA piece. If it is not quite right, we accept returns and exchanges subject to the conditions below.

Return and Exchange Eligibility

Returns and exchanges may be requested within 21 days of delivery. Items must be:

Unworn, unwashed and unused
In their original condition with all tags attached
Free from makeup, fragrance, deodorant, marks or damage
Returned in the original KAMEERA packaging, including the KAMEERA drawstring bag provided with your order

The KAMEERA drawstring bag forms part of the product presentation and must be returned with the garment.

Returns or exchanges that are incomplete, damaged, worn, washed, or missing original packaging components may not be accepted. Where original packaging components are missing, KAMEERA reserves the right to apply an appropriate deduction from the refund amount.

How to Request a Return or Exchange

To request a return or exchange, please contact hello@kameera.com within 21 days of receiving your order and include:

Your order number
The item(s) you wish to return or exchange
The reason for your request

We will respond with return instructions and assist you through the process.

Return Shipping

Customers are responsible for the cost of return shipping for all returns and exchanges unless an item is faulty or incorrect.

We recommend using a tracked shipping service, as KAMEERA cannot accept responsibility for items lost in transit.

Refunds

Once your return has been received and inspected, a refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear, depending on your financial institution.

Original shipping charges are non-refundable.

Exchanges

Subject to availability, eligible items may be exchanged for an alternative size or style.

Customers are responsible for the cost of returning the original item. KAMEERA will cover the shipping cost of the replacement item.

Each order is eligible for one exchange request only.

If your preferred item is unavailable, a refund will be offered.

Faulty Items

If you believe your item is faulty or you have received an incorrect item, please contact hello@kameera.com as soon as possible. We will assess all claims in accordance with Australian Consumer Law.